Terms of Service

1. Agreement to Terms
Welcome to https://benefitsnyc.com (the “Site”), owned and operated by BenefitsNYC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Site and the benefit assistance, navigation, and coordination services we offer (the “Services”). By accessing or using the Site or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Site or Services.

2. Description of Services
BenefitsNYC provides assistance, guidance, navigation, and coordination services to help individuals and families in New York understand and apply for various government benefits (such as Medicaid, SSI/SSDI, Home Care), navigate related systems (like OPWDD), and connect with relevant third-party professionals (such as doctors, lawyers, social workers).
Disclaimer: BenefitsNYC is NOT a government agency. We do NOT make eligibility decisions or approve/deny benefits. Our Services consist of assisting with applications, information, navigation, and coordination based on publicly available information and our experience. We cannot guarantee eligibility for or approval of any government benefit or service.

3. User Responsibilities
You agree to:

  • Provide accurate, current, and complete information as requested for the provision of our Services.
  • Use the Site and Services only for lawful purposes.
  • Not use the Site or Services in any way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site or Services.

4. Intellectual Property Rights
Unless otherwise indicated, the Site and its original content, features, and functionality (including text, graphics, logos, and images) are owned by BenefitsNYC and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site without our express prior written consent.

5. Disclaimers

  • No Guarantee of Outcome: While we strive to provide expert assistance, the final decision regarding eligibility and approval for any government benefit rests solely with the relevant government agency (e.g., Social Security Administration, NYC HRA, NYS OPWDD). We make no guarantee or warranty, express or implied, regarding the outcome of any application or the approval of any benefit.
  • Informational Purposes: Information provided on the Site or during consultations is for informational and guidance purposes only and does not constitute legal, financial, or medical advice. Benefit program rules and regulations are complex and subject to change.
  • “As Is” Basis: The Site and Services are provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

6. Limitation of Liability
To the fullest extent permitted by applicable law, BenefitsNYC, its affiliates, officers, directors, employees, agents, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services; or (d) unauthorized access, use, or alteration of your transmissions or content, even if we have been advised of the possibility of such damages. In no event shall our aggregate liability for all claims related to the services exceed the amount paid by you, if any, for accessing or using the services during the twelve (12) months preceding the claim.

7. Third-Party Links
The Site may contain links to third-party websites or services that are not owned or controlled by BenefitsNYC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that BenefitsNYC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

8. Indemnification
You agree to defend, indemnify, and hold harmless BenefitsNYC and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Site or Service, or b) a breach of these Terms.

9. Governing Law
These Terms shall be governed and construed by the laws of the State of New York, United States, without regard to its conflict of law provisions.

10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site or Service after any revisions become effective, you agree to be bound by the revised terms.

11. Contact Us
If you have any questions about these Terms, please contact us.

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